Exchange & Returns

TW STEEL SHOP makes every effort to provide an accurate sense of the look and feel of each of our timepieces, but if you’re not entirely satisfied with your purchase you’re welcome to take advantage of our seven-day exchange or return policy.

In the unlikely event that you’re not 100 percent happy with your purchase, we’ll collect the watch from you within seven days of you having received it, provided that:
1. It has not been worn.
2. It’s still in perfect condition.
3. It’s in its original packaging, along with its original documentation.

You’ll need to let us know if you intend to exchange your purchase for another TW STEEL product, or if you’d prefer to return it and receive a full refund.

Please note: All returns undergo a quality check before a new item or refund is processed, so sit tight and trust that we’re doing our best to get your watch or refund to you as quickly as we can.

All original orders are delivered FREE of charge by our couriers.
Should you wish to make use of our couriers to return/exchange a purchase a small transport fee will be charged