After Sales

After Sales

TW STEEL SHOP makes every effort to provide an accurate sense of the look and feel of each of our timepieces, but if you’re not entirely satisfied with your purchase you’re welcome to take advantage of our seven-day exchange or return policy.

In the unlikely event that you’re not 100 percent happy with your purchase, we’ll collect the watch from you within seven days of you having received it, provided that:
1. It has not been worn.
2. It’s still in perfect condition.
3. It’s in its original packaging, along with its original documentation.

You’ll need to let us know if you intend to exchange your purchase for another TW STEEL timepiece, or if you’d prefer to return it and receive a full refund.

Please note: All returns undergo a quality check before a new item or refund is processed, so sit tight and trust that we’re doing our best to get your watch or refund to you as quickly as we can.

All original orders are delivered FREE of charge by our couriers.
Should you wish to make use of our couriers to return/exchange a purchase a small transport fee will be charged

TW STEEL Workshop

Luxco Importers is the official exclusive agent for TW Steel in South Africa and surrounding countries. With our head office and service centre situated in the Sandown suburb of Johannesburg, we are perfectly located to serve you. Should you require any service or repair on your TW Steel watch, you are welcome to bring it to our workshop.

Guarantee Information

  • TW Steel is guaranteed for two years from the date of purchase. In case of defects covered by this guarantee, your watch will be repaired or replaced free of charge.
  • The guarantee covers the defects in material and manufacturing faults.
  • This guarantee is valid provided that your TW Steel watch was sold by an authorised dealer and that the Guarantee Card was fully and properly filled out by the latter.
  • This guarantee covers parts and labour, but does not cover travel and insurance cost.

Guarantee Exclusions

  • Battery
  • Crystal and Glass
  • Bracelet or Leather Strap
  • Damage resulting from an accident, normal wear, negligence, misuse or abuse.
  • Intervention of any person not authorised to repair TW Steel watches.
  • Loss and theft